Returns & exchanges
I gladly accept returns and exchanges
I don’t accept cancellations
The following items can’t be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Frequently asked questions
We use standard US ring sizing but can help you confirm the right size in any other measuring scale (UK, Australian, European).
You can also provide us the inside diameter of a current ring in millimeters and we will be converting it to a US sizing.
When estimating a correct ring size, it is best to consult with your local jeweler. If this is not feasible, try findmyringsize.com to use a manual ring sizing guide to help figure out your size. *Please note this is only a guide therefore we cannot be responsible for incorrect ring size determination.
Our pieces take from 2 – 3 weeks to be finished. In times of a higher order number (Valentine’s day, Christmas time and similar) the production time can be slightly longer. Please plan to order accordingly.
Production time depends on the amount of stones on stock, in case of a custom design the production time is a bit longer.
In case you need to receive your order by a specific date, please contact us to let us know
We’re always happy to rush an order to make sure it arrives on time.
Custom and personalized orders
All of our items are shipped with an express shipping service. Delivery takes from 1 – 5 days, depending on your location.
We ship all of our orders from our studio in Tel Aviv, Israel
We offer the possibility to pay in multiple partial payments, that way you can purchase an item in a pace most comfortable to you.
If you would like to purchase an item in more installments, please contact us on
Your order is shipped as soon as the last installment is paid.
Each item comes in a GEMMA gift jewellery box, a high quality presentation box and a perfect box to keep your jewellery while you’re not wearing it.
If you would like us to include a gift note in the parcel, please leave us a message with your order about the content of the note.
Returns and exchanges
GEMMA offers a 5 day money-back guarantee or exchange on all purchases (this excludes items that are custom-made, rushed, discounted, and items on payment/financing plans).
Please check our shop policies on more information regarding the terms of return or exchange.